Refund policy
Returns & Refunds
At Surf & Summit Coffee Co., we want you to be happy with your order. Because our products include freshly roasted coffee and made-to-order merchandise, our return and refund policies vary by product type.
Coffee
Because coffee is a food product, we do not accept returns of coffee once it has been delivered.
If your coffee arrives damaged, defective, or you receive the wrong product, please contact us at surfandsummitcoffee@gmail.com within 7 days of delivery with your order number and photos of the issue. We'll work with you to make it right through a replacement or refund.
If your order arrives damaged during shipping, please contact us as soon as possible after receiving it so we can investigate the issue with the carrier.
Apparel & Merchandise
Our apparel and merchandise are made to order, so we do not accept returns or exchanges due to a change of mind, incorrect size, or incorrect colour.
Please carefully review product descriptions and size guides before placing your order.
If your merchandise arrives damaged, defective, misprinted, or is not the item you ordered, please contact us at surfandsummitcoffee@gmail.com within 7 days of delivery. Include your order number and clear photos of the product and the issue.
If the issue is confirmed, we will arrange a replacement or refund at no additional cost to you.
Wrong or Damaged Items
Please inspect your order when it arrives. If you receive the wrong item or your product arrives damaged or defective, contact us as soon as possible at surfandsummitcoffee@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and any damage or printing/production issue
- Photos of the packaging, if relevant
We will review the issue and determine the appropriate resolution.
Exchanges
We do not offer exchanges for incorrect sizes, colours, or changes of mind.
For made-to-order merchandise, if you need a different size or colour, you may place a new order for the desired item.
If you received the wrong size or product due to an error on our part or a manufacturing/fulfillment error, please contact us and we will make it right.
Sale Items & Gift Cards
Sale items and gift cards are final sale, except where otherwise required by law or where the item is defective, damaged, or incorrect.
Refunds
If a refund is approved, it will be issued to the original payment method.
Once we approve your refund, please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.
Cancellations
If you need to cancel an order, please contact us as soon as possible at surfandsummitcoffee@gmail.com.
Because merchandise is made to order and coffee orders may be prepared for roasting and fulfillment shortly after purchase, we cannot guarantee that a cancellation can be accommodated after an order has entered production or fulfillment.
Questions
If you have any questions about our Returns & Refunds Policy, please contact us at: